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Outstanding customer experiences

Our customers are our number one priority! That’s why we build strong teams of people and AI, to create outstanding conversations and the greatest business value.

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Customer voices

Parloa helps us accelerate our design and development of voice applications across a variety of channels.

Nicolas KonnerthHead of Voice, ERGO

Thanks to Parloa, our customers have the permanent possibility to receive automated answers to all their questions via various channels without being tied to opening hours.

Olivia SzpiechDirector of Customer Service, Decathlon

Our Parloa chatbot uses its comprehensive knowledge to answer our customers’ questions and forwards them to our service team if needed. At the same time, it is a popular “goodie” that allows customers to update their personal data via self-service. We plan to expand these services soon. Our next project: Phonebot!

Jeanine KönigProjekt- und Prozessmanagement, AGILA Haustierversicherungs AG

We really appreciate the close collaboration with Parloa's expert team! From the very beginning, we were accompanied in a very friendly and competent way by our personal Customer Success Manager. She always has a sympathetic ear for our concerns and supports us whenever we need her.

Karin HopertStrategic Offer Development and Quality Management, Bäderland Hamburg GmbH

Excellent solutions to provide excellent customer experience

European Contact Center & Customer Service Award

Our customer HSE Home Shopping Europe GmbH wins the ECCCSA in London – the most prestigious award for AI in customer service in Europe!

Service Summit Award 2022

We are very proud to be awarded at this year’s Service Summit, after presenting Parloa and exciting insights from the Conversational AI world.

Cooperation partner of the year 2022

Our customer AdmiralDirekt recognized our successful and trustful cooperation with the AdmiralDirekt AWARD.

German Startup Cup 2022

We are very happy to have won the German Startup Cup in the category “Organizational Intelligence”!

Boost your customer service with Parloa!