Your contact center AI platform

Supercharge contact center operations with an intuitive, enterprise-grade platform that automates customer service.

Experience Parloa today

Highest

quality

We orchestrate the most advanced AI technologies to deliver the highest quality phone automation.

Rapid time-to-value

Pre-built templates ensure a fast time-to-value for new customers and a positive caller experience.

Cutting-edge AI technology

Parloa equips contact centers with innovative technologies that help them gain a competitive edge.

Our customers achieved

97%

routing accuracy

95%

accuracy transcribing insurance numbers

70%

automated order conversion

10%

automated order upsell rate

Everyone deserves great customer service.

Parloa makes delightful experiences the norm.

This is exactly why Parloa created an intuitive, enterprise-ready contact center AI platform that leverages next-gen conversational AI technology to deliver amazing customer and agent experiences.

Smooth customer service interactions — always

Peak time handling, intelligent routing, real-time translation, and more. Our automated and augmented services leverage your business knowledge to empower agents and deliver the best voice quality.

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Human-like conversations delivered by AI

Superior AI recognition rates, market-leading NLU technology, company-specific large language models, and natural-sounding voices make automated conversations more human-like than ever before.

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Create dialogs with ease to optimize each conversation and make customers smile

Our intuitive, drag-and-drop dialog builder makes conversational AI a breeze. Simply create and optimize dialogs, train the AI, and measure success. It’s fully customizable for your business.

Dive into our interface

“

Parloa helps us accelerate our design and development of voice applications across a variety of channels.
Nicolas KonnerthHead of Voice ERGO

“

Thanks to Parloa, our customers have the permanent possibility to receive automated answers to all their questions via various channels without being tied to opening hours.
Olivia SzpiechDirector of Customer Service Decathlon Deutschland

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Our strong partnership connects the best from both worlds! The combination of Parloa's Conversational AI platform and Microsoft Speech Recognition sets a new standard for outstanding customer experience in contact centers.
Jürgen DickChannel Sales Manager - Financial Services Microsoft

“

Our Parloa chatbot uses its comprehensive knowledge to answer our customers’ questions and forwards them to our service team if needed. At the same time, it is a popular “goodie” that allows customers to update their personal data via self-service. We plan to expand these services soon. Our next project: Phonebot!
Jeanine KönigProject- und Prozessmanagement AGILA

“

With the Parloa platform’s low-code frontend, it is no longer necessary to involve Swiss Life’s IT department. Employees can change routing, keywords and intentions themselves – intuitively and without any programming knowledge.
Tom SchneiderReferent für Prozess- und Projektmanagement SwissLife

AI solutions designed for people

At Parloa, we aim to make every customer and every agent smile at the end of each call. We do this by using the most advanced technologies available today and making generative AI an integral part of our contact center solutions.

Automate

Eliminate repetitive tasks and manage multiple customer requests at the same time. Accelerate response times by automating mundane customer service responsibilities.

Augment

Empower agents across the globe to talk in their native tongue, using real-time translation technology to communicate effectively with anyone in any language.

Learn

Leverage all company knowledge and incorporate it into large language models to continuously enrich the foundation of your service and agent augmentation tools.

GDPR compliance and data protection from Germany

As a German software-as-a-service (SaaS) solution, Parloa prioritizes GDPR requirements. Our rigorous hosting and data privacy measures ensure maximum protection for enterprises of all sizes.

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Integrate Parloa with the tools you use every day

Parloa seamlessly integrates with your call center, CRM, and ERP tools, including Genesys, Avaya, Microsoft Dynamics, and Salesforce, to streamline workflows and help you discover insights.

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People working together with people 💙

We love great conversations and work every day to help contact centers achieve automation excellence. Every fiber of our platform is dedicated to the creation of custom bots that will exceed your expectations, and we’re with you every step of the way.

Ready to optimize your contact center operations with Parloa? Contact us today.

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