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Go beyond bots with AI for intelligent web chat

Understand your customers more deeply with leading-edge chat experiences that resolve more issues and drive more sales.

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Channel Website Chat Hero

Your customers will love chatting with Parloa.

Rely on best-in-class Conversational AI with market-leading NLU technology for your website chat.

Forget about buttons or classic keyword matching and instead let your customers write what they want – the AI will understand them and you can give the right answer at the right time!

And your team will enjoy building smart website chatbots with Parloa.

With its unique frontend, Parloa is the perfect interface to combine development, strategy & content in building outstanding call experiences.


The drag ‘n’ drop flow-builder enables your team to design complex dialogs as easy as never before!

Optimize responses with the visual SSML editor.


Define custom intents with utterances and slots to create your individual speech model.

Make use of Parloa’s unique dictionary in order to re-use use-case specific vocabulary everywhere you need it.

Train your speech model with real data from past conversations – or just keep track of how people interact with your phonebots, all at one place.


Connect every back-end (e.g. CRM, ERP, Analytics) using a RESTful API for limitless options.

Thanks to Parloa’s Analytics API you can connect every common Analytics provider to review your interactions.

Test and debug your dialog within Parloa to iterate and scale quickly.

Interface Releases

Improve and optimize your dialogs in your draft and create emerging versions to keep track of your changes.

Use environment variables (e.g. for backend urls or phone numbers) for different development stages.

You can even transform your website chatbot into an Alexa Skill or WhatsApp Chatbot by easily creating several releases from one dialog for different platforms.

Thanks to Parloa, our customers have the permanent possibility to receive automated answers to all their questions via various channels without being tied to opening hours.

Olivia SzpiechDirector of Customer Service @ Decathlon Deutschland

Our Parloa chatbot uses its comprehensive knowledge to answer our customers’
questions and forwards them to our service team if needed. At the same time,
it is a popular “goodie” that allows customers to update their personal data
via self-service. We plan to expand these services soon. Our next project: Phonebot!

Jeanine KönigProject- und Prozessmanagement @AGILA Haustierversicherungs AG

Full automation or easy human handover

Parloa is evolving every day for the best possible chat automation that will improve your business. And we always think of two ways to use it:

Full automation without human interaction

Use AI to handle your most common use cases end-to-end by free-text chatting, like customer data changes, delivery time inquiries or even orders and payments. This not only relieves your service agents, but also speeds up numerous customer requests.

Human Handover

Conversational AI mixed with human handover is both user-friendly and efficient. Your smart bot collects all the necessary customer information in a natural chat in advance and then hands it over directly to the agent via APIs. This will definitely make the bot your agents new best colleague!

Parloa Integrations

Integrate Parloa with your contact center and every CRM, ERP & other back-ends!

Parloa fits seamlessly into the software infrastructure of your company, e.g. consisting of Microsoft Dynamics or Salesforce.

GDPR compliance and data protection made in Germany.

As a German Software as a Service solution, Parloa naturally fulfills all requirements of the GDPR. Parloa is 100% hosted in Europe.

Find out more
Parloa GDPR

We’re there for you 💙

We are bot-builders and we will make you one, too. You can count on our Parloa expertise and support with all your concerns.

Because we care not only about your success, but also about working together as people.

Customer Success Consulting Parloa Support

Ready to build automated chat experiences with Parloa?

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