Thanks to Parloa, our customers have the permanent possibility to receive automated answers to all their questions via various channels without being tied to opening hours.Olivia SzpiechDirector of Customer Service @ Decathlon Deutschland
Our Parloa chatbot uses its comprehensive knowledge to answer our customers’Jeanine KönigProject- und Prozessmanagement @AGILA Haustierversicherungs AG
questions and forwards them to our service team if needed. At the same time,
it is a popular “goodie” that allows customers to update their personal data
via self-service. We plan to expand these services soon. Our next project: Phonebot!