Hi, we are Parloa!
We help companies create outstanding customer conversations with AI. Because people deserve great customer service.
Strong relationships are built on great conversations.
Today, more than ever, customers expect smooth experiences with businesses across all relevant service channels – from phone to chat, voice assistants and beyond.
Since 2018, we enable companies to automate their most important service channels, reduce waiting times for their customers and minimize repetitive tasks for their agents.
This vision is what we work for every day with our passionate and driven team, revolutionizing the future of customer communication.
Our Principles
We are customer-obsessed
For us, our customers always come first. Our AI solution is designed to create the highest value for the businesses we work with. At the same time, our team puts a lot of heart and soul into making our customers successful, building close relationships on our joint journey.
We are partner-focused
We think of our partners as part of the Parloa Team. Together with them, we are putting the customer at the center and realizing our vision of creating smooth conversations with the help of AI. We live and breathe partnerships and understand that we’re simply better together!
We love humans and technology
At Parloa, we love to build relationships and enjoy getting to know the people behind the companies we work with. We are equally excited about the possibilities technology offers to revolutionize how companies talk to their customers – through people and AI, combining the best of both worlds.
Our Founding Story
Back in 2018, our founders Malte and Stefan noticed a shift in the way people and technology could interact with each other. Algorithms were for the first time able to understand as many words from humans as humans themselves. This technological breakthrough opened up completely new opportunities, revolutionizing the way companies and their customers communicate with each other.
