Let Parloa’s AI optimize your most important channel: Phone
Parloa’s AI-based voice conversations sound more human than any other solution — letting you solve customer problems in the blink of an eye.
Your customers will love talking to Parloa.
Market-leading NLU technology, best-in-class speech-to-text recognition rates and natural-sounding text-to-speech voices create call experiences like never before:
Best recognition rates
In combination with Microsoft Cognitive Services, Parloa achieves best recognition rates in Speech-To-Text (transcription of spoken words to text) in all relevant categories of customer service calls.
Human-like neural voices
The sound makes the difference – Parloa sounds more human than any other provider thanks to Microsoft neural Text-To-Speech voices in more than 40 languages.
Customer Service centric NLU
Parloa comes with its own NLU technology based on RASA. This allows for individual specialization on customer service requirements.
And your team will enjoy building automated call experiences with Parloa.
With its unique frontend, Parloa is the perfect interface to combine development, strategy & content in building outstanding call experiences.
The drag ‘n’ drop flow-builder enables your team to design complex dialogs as easy as never before!
Optimize responses with the visual SSML editor.
Define custom intents with utterances and slots to create your individual speech model.
Make use of Parloa’s unique dictionary in order to re-use use-case specific vocabulary everywhere you need it.
Train your speech model with real data from past conversations – or just keep track of how people interact with your phonebots, all in one place.
Connect every back-end (e.g. CRM, ERP, Analytics) using a RESTful API for limitless options.
Thanks to Parloa’s Analytics API you can connect every common Analytics provider to review your interactions.
Test and debug your dialog within Parloa to iterate and scale quickly.
Improve and optimize your dialogs in your draft and create emerging versions to keep track of your changes.
Use environment variables (e.g. for backend URLs or phone numbers) for different development stages.
Transform your phonebot into an Alexa Skill or WhatsApp Chatbot by easily creating several releases from one dialog for different platforms.
”Parloa helps us accelerate our design and development of voice applications across a variety of channels.
Nicolas KonnerthHead of Voice ERGO
Optimize what's really important for you:
Contact centers are always looking to optimize processes in ways that make agents more efficient and happier. Key aspects which enable them to deliver a positive customer experience.
That’s why our automation solutions focus on these three KPIs.
Increase First Contact Resolution Rate
With automation, customers can be routed directly to the agent best suited to address their query quickly, reducing agent time spent resolving the case and the need for follow-up by either the agent or the customer!
Decrease Average Handling Time
With Parloa’s automation, agents can gather information prior to an interaction, route customers to the right person, or handle entire processes. As a result, the average handling time per interaction is reduced.
Increase Customer Satisfaction
Satisfied customers matter. If you don’t respond to what they want, they’re going to go elsewhere. AI-powered automation can fully resolve requests or connect customers with the right agent, leaving them happy and likely to come back.
Take your call center to the next level!
By enabling intelligent automation in your contact center, the following use cases can be handled by Parloa – amongst many others:
Full automation without human interaction
Use AI to handle your most common use cases end-to-end, like customer data changes (i.e. address or phone number) without involving any human agent.
Free text concern identification
Instead of pressing numbers, let your customers describe their concern and the AI will understand the context for routing to the right person within your contact center.
Verification & Validation
Verify your customers with CRM context before they are routed to an agent, saving valuable time in the actual conversation.
Callback management
Gather the right details and contextual information and arrange callback appointments with your customers.
Peaktime handling
When your team is overloaded, for example during lunchtime or evening hours, create custom messaging and flows.
Smart FAQs
Deliver the right information to customers who need a quick answer and let them speak whatever way they want instead of asking for numbers.
Integrate Parloa with your call center infrastructure and every CRM, ERP & other back-ends!
Parloa fits seamlessly into the software infrastructure of your company, e.g. consisting of Genesys or Avaya and Microsoft Dynamics or Salesforce.
GDPR compliance and data protection made in Germany.
As a German Software as a Service solution, Parloa naturally fulfills all requirements of the GDPR. Parloa is 100% hosted in Europe.
We’re there for you 💙
We are bot-builders and we will make you one, too. You can count on our Parloa expertise and support with all your concerns.
Because we care not only about your success, but also about working together as people.
Ready to start phone automation with Parloa?
Request DemoContact our sales team
You will be in good company:
