Immediate assistance – smartly automated
The evolution from chatbot to phone bot:
“Claimens” makes filling claim reports easier than ever
DOMCURA is the leading provider of private and commercial premium coverage concepts. As an underwriting agent, the company works exclusively with highly rated companies and is vested by them with extensive powers of attorney.
The bottom line
In just three months, insurance specialist DOMCURA, together with Parloa and its technology partner Microsoft Azure Cognitive Services, taught the chatbot Claimens to talk. The smart phone bot is based on artificial intelligence and guides its customers through the recurring steps of filing a claim report. With this task, it relieves agents in the contact center and takes the customer experience to a new level. Thanks to Parloa’s low-code front-end, the DOMCURA team has already independently created over 20 types of damage claims that Claimens can cover. The data-based feedback enables the phone bot to continuously learn and has already increased its recognition rate to 90 percent in a very short time.
months from kickoff to live launch
recognition rate for requests
types of damage covered